HCAHPS, however, isn’t just a system designed to inform the public about patient opinions in hospitals. In fact the most relevant aspects of the program are financial. The results of the HCAHPS scores are now used by medicare in its value based purchasing program which directly affects the reimbursement payments that hospitals receive from medicare. The results of the HCAPHS survey represent a difference between $300.000 and $2.000.000 dollars a year for each hospital.
As you can see, this is not a trivial matter for hospital management. The truth is that improving HCAHPS scores is a major priority for healthcare organizations.
One of the most important methods you can implement to improve your HCAHPS scores is a realtime patient satisfaction measurement system. By tracking and analyzing patient satisfaction on a daily basis, you will be able to detect problem areas and correct them before they influence your official HCAHPS scores. This system will provide you with the critical information necessary to become the “Hospital of Choice” in your area.
The way the HCAHPS survey process is administered can at times amplify problems which are not actually wide spread. Due to the fact that the yearly objective sample size per hospital is only 300 patients, it’s easy to see how a small group of unsatisfied patients, if they happen to fall into the sample, can skew the overall scores.
Even though most organizations may surpass this sample size, it is obvious that the number of patients surveyed is relatively small compared to the total population of discharges. Just a few discontented patients which happen to fall into the sample can provoke a substantial fall in the overall HCAHPs scores.
If you place your realtime satisfaction data in the hands of frontline managers, you are creating an immensely powerful environment for constant improvement. Problems can be detected immediately and corrective measures can be opted in on the fly. A few hours later, your team will be verifying if the measures have produced the desired response.
Until now, however, realtime measurement of patient satisfaction was either too expensive or too cumbersome to implement in real world situations. But thanks to a truly innovative new technology called Gustometria, you can easily and affordably track patient satisfaction as part of your daily routines. Patients answer short surveys by touching the screens of the “gustometer” right from their hospital room. The whole process takes about a minute and the results are available immediately for analysis.
Thanks to the built in business intelligence tools included in Gustometria, you are able to contrast all of your valuation questions quickly and easily with your custom profile questions. You can adapt and change the surveys on the fly, and thanks to the variable structure of each survey, you can measure hundreds of details about how your patients perceive your services without having to ask any one more than a few questions.
This simple and affordable solution can be up and running in less than a week, and will provide you with valuable information that you couldn’t acquire any other way.
Pick up the phone and call Gustometria toll free at 1-877-448-7865.
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