1. Speak very clearly and carefully.
2. Do not talk fast on the phone.
3. If youre nervous, write yourself a script and read from it. You can also list potential responses that are likely, and also write a script for those.
4. Make sure you dial the right number and the right person.
5. Ask God to grant you a miracle in that nobody picks up the phone and you get to talk to answering machines.
6. When the listener picks up the phone, immediately launch into an introduction of yourself, your company and the reason that you are calling. Then stop and allow the other person to respond.
7. Always be polite and respectful.
8. If someone does not want you to call back or give you information, respect their wishes and say thank you anyway, and then take them off your list.
9. When you are calling someone who has a name you find hard to pronounce, try to practice the name first or ask someone how to do it.
10. If there is more than one person listed for the phone number, check to see whom you should ask for.
11. If you have a choice between business and residential numbers, try the business number. During the day, you have more of a chance of getting a hold of them at their business.
12. Do not call around noon; people are usually having lunch.
13. Do not call before ten in the morning either.
14. Calling after five o’clock in the afternoon is not a good idea.
15. There is no need to scream at the person you are calling through the phone - they can hear you just fine.
16. If someone is rude to you, never lower yourself to his or her level. Respond with grace and politeness. The customer is always right.
17. If you are suffering from a cold, try to postpone making your phone calls until your voice returns to its normal tone.
18. Keep a list of all the people you have called to make sure you dont call them twice by accident.
19. If something happens on the call and you get embarrassed, just say you’re sorry and that you are new to this job. Usually, people will be ok with that and think you’re adorable.
20. When you need to ask someone to hold, put the hold or mute button on. The caller should not have to listen to the all the office sounds, and they may accidentally overhear something not for their ears.
21. Get a specific time you can call back if you need information that the person cannot give to you the first time you called.
22. When you are finished with a call, make sure to hang up.
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